The German version is legally binding; this translation is provided for convenience.

General terms and conditions

TM Merch GmbH, Karl-Heinrich-Str. 8, 37235 Hessisch Lichtenau, Germany, for orders placed via rauhbein-cosmetics.com

1. Scope

These terms apply to all orders placed via this website. They are addressed to two groups:

  • consumers within the meaning of § 13 BGB (German Civil Code) who order via the sales page,
  • businesses within the meaning of § 14 BGB, in particular barbershops, that order via the partner area.

Rules that apply to only one group are marked “Consumers only” or “Businesses only”. Deviating terms of businesses apply only if we expressly agree to them in writing.

2. Conclusion of the contract

The presentation of the product on the website is not yet an offer but an invitation to order. By submitting the order form with the button “Order with obligation to pay” (“Zahlungspflichtig bestellen”) you make a binding offer. Before you submit, the form shows a summary with quantity, price, shipping costs and total amount. Up to that point you can correct all entries directly in the form.

Immediately afterwards you receive an email confirming receipt of your order. The contract is concluded when we accept the order: by an express acceptance in the confirmation email or at the latest by sending the invoice. If you pay with PayPal, the contract is concluded as soon as you approve the payment at PayPal and we confirm it.

3. Delivery time

The items on this website (beard oil, beard wash, shower gel) are in stock. We ship once your payment is received; with PayPal, directly after you approve the payment. Delivery within Germany takes 3–5 working days. This is also stated at the order form and in the order confirmation.

If an item is exceptionally out of stock, we will let you know straight away. If you then do not want to wait, we will refund any amounts already paid without undue delay. Your statutory rights in the event of late delivery remain unaffected.

4. Prices and shipping

Consumers only: The prices shown on the product page apply, each including 19% VAT:

  • RAUHBEIN Beard Oil · Bartöl 500 ml: €149.90 (unit price €29.98 per 100 ml)
  • Bartwaschgel 500 ml: €34.90 (unit price €6.98 per 100 ml)
  • Duschgel 500 ml: €29.90 (unit price €5.98 per 100 ml)

Shipping costs of €4.90 per order are added, regardless of the number of items.

Businesses only: The prices displayed in the partner area after entering the partner code apply. They are net prices plus statutory VAT.

5. Payment

Payment is made in advance:

  • Payment in advance by bank transfer: You receive an invoice by email. Please pay within 7 days of the invoice date. If no payment has been received by then, we may cancel the order; we will let you know by email beforehand.

Businesses only: The purchase price is due upon ordering. The goods are shipped once payment has been received.

6. Delivery

Consumers only: We deliver exclusively to addresses in Germany.

Businesses only: We deliver to the business address provided in Germany. The risk passes to you upon handover to the shipping company.

7. Retention of title

The goods remain our property until paid for in full. Businesses only: You may resell the goods in the ordinary course of business. You hereby assign to us the claims arising from the resale in the amount of our invoice total; we accept the assignment.

8. Warranty

The statutory law on liability for defects applies. Businesses only: Please notify us of obvious defects within 7 days of receipt (§ 377 HGB, German Commercial Code); the limitation period for claims for defects is one year from delivery, except in cases of intent, gross negligence and injury to life, body or health.

9. Right of withdrawal

Consumers only: You have a statutory right of withdrawal. The details are set out in the withdrawal policy. We can only take back closed bottles with an intact seal; if you remove the seal after delivery, the right of withdrawal expires (Section 312g (2) no. 3 German Civil Code). Your statutory rights in the event of defects are not affected.

Businesses only: There is no right of withdrawal for orders placed in the partner area. By ordering, you confirm that you are acting as a business. Goods free of defects cannot be returned, and there is no sale or return. Your rights in the event of defects (section 8) are not affected.

10. Special provisions for partner shops (businesses only)

  • Minimum order value: The value of the goods in an order is at least €400.00 net, calculated across all items available to order.
  • Partner code: The code is intended for your shop and may not be passed on.
  • Recommended price: The RRP stated on the website is a non-binding recommended retail price. You set your own selling prices.
  • Meet & Greet: A Meet & Greet with Henry Rauhbein in the shop is only possible in tour cities and is agreed on a case-by-case basis. Outside the tour cities there is no entitlement to it. Sole representation in a city or region is not part of the partnership.

11. Storage of the contract text

We store your order data and send it to you with the confirmation email. You can access and print these terms and conditions on this page at any time. There is no customer account in which you can view previous orders.

12. Contract language

The contract is concluded in German.

13. Applicable law and place of jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Consumers only: This choice of law applies only insofar as it does not deprive you of the protection of mandatory provisions of the law of the state in which you have your habitual residence.

Businesses only: If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes is the registered office of TM Merch GmbH.

14. Severability

If any provision of these terms and conditions is invalid, the remaining provisions remain valid. The statutory provision takes the place of the invalid provision.

Last updated: 28 September 2026